topic Re: New plan price in Contracts & Billing

New plan price

claire_h — Sat, 06 Jul 2024 18:35:20 GMT

I have just upgraded my phone and signed up for a new plan. I thought I signed up for 6 months at half price, but my first bill is showing full price. What is gong on?

Re: New plan price

Northerner — Sat, 06 Jul 2024 19:03:16 GMT

Hi @claire_h

Any discount wont show until you are billed. If you're unsure then I suggest calling EE on 150 as there is no account access on these forums.

Thanks

Re: New plan price

Chris_B — Sat, 06 Jul 2024 20:15:06 GMT

@claire_h If you look at add ons it should show a add on for this discount. Your account will always show the true cost of that tariff as that’s what it is .