topic Re: Re: Being labelled abusive in Contracts & Billing

Re: Being labelled abusive

Robbiebarnes — Wed, 03 Jul 2024 20:35:25 GMT

I had the same thing today i got mental health bad and they set me of today and now sat in hospital cuz i lost it when they said not there fault when i had warranty on the battery what exploded in my bed so i got a new phone as they said they cant do anything so i have to pay for 2 what i dont mind doing but there already getting 175 of me and there asking for another 43 on top and they now label as a aggressive customer

Re: Re: Being labelled abusive

Chris_B — Wed, 03 Jul 2024 21:07:13 GMT

@Robbiebarnes The battery exploded while in bed ! was it on charge at this time ? Because if it was the device can not remain cool and it’ll get hot because the buildup of heat and not disperse. If it was on charge then unfortunately no warranty will cover that as it’s down to user negligence and misuse. Have a read of THIS

Batteries get hot when used and get extremely hot when on charged if they can not regulate the heat produced by the battery and as you say in bed I can only assume the quilt and or sheets where covering the device or the device was on top of ether or. If you still feel the warranty should cover you get it touch with the device manufacturer and they can run tests on the device to find out why this happened. And EE are correct it’s not their fault. Being labelled as an aggressive customer is down to how you speak with them they are not there for you to have ago at them.

Re: Re: Being labelled abusive

Robbiebarnes — Thu, 04 Jul 2024 10:21:56 GMT

No it was not in charge at all i had problems with it and i rang ee they
sent me to town to go in shop and nothing they could do

Re: Re: Being labelled abusive

Christopher_G — Thu, 04 Jul 2024 14:25:41 GMT

Hi @Robbiebarnes

Welcome to the community.

I've sent you a private message to get some information about this from you. Could you take a look and get back to me please?

Thanks

Chris