topic Re: Charge enq in Contracts & Billing

Charge enq

Clay1 — Wed, 03 Jul 2024 13:09:26 GMT

I'm on a unlimited iPhone £87 plan but being charged £115 , how am I charged £28 extra?

Re: Charge enq

Katie_B — Wed, 03 Jul 2024 15:04:11 GMT

Hi @Clay1.

Thanks for coming here.

Are you able to view your bill breakdown within your EE account?

Are you billed £115 every month?

Katie

Re: Charge enq

Clay1 — Thu, 04 Jul 2024 14:31:56 GMT

It varies every month

Re: Charge enq

James_B — Thu, 04 Jul 2024 14:40:05 GMT

What are the additional charges listed as on your bill, @Clay1?

You can tap the View bill tile in the EE app to check.

James

Re: Charge enq

lone — Thu, 04 Jul 2024 14:41:34 GMT

Hi @Clay1,

If the amount is varying each month you may be getting additional charges on your account based on usage.

It may have been things such as picture messages, addons or other services which you have added to your bill.

It's worth installing the EE App to view your bills and get an itemised breakdown of where your charges are coming from.

Hope this helps!

Re: Charge enq

Clay1 — Thu, 04 Jul 2024 15:35:22 GMT

Im on unlimited calls, messages and data

Re: Charge enq

James_B — Thu, 04 Jul 2024 15:43:00 GMT

Have you been able to view your bill to see the breakdown of any additional charges, @Clay1?

James

Re: Charge enq

Clay1 — Thu, 04 Jul 2024 15:43:42 GMT

additional charges are separate

Re: Charge enq

Profile closed — Thu, 04 Jul 2024 15:45:37 GMT

If you send emoji in a SMS they get changed to a MMS message and are chargeable.

Have you bought things with your phone like on Xbox or PlayStation if you have either or even App Store?

Few have mentioned check your bill for a breakdown of charges and should tell you.

Re: Charge enq

Clay1 — Thu, 04 Jul 2024 15:47:55 GMT

know I can upgrade now and get on a cheaper plan but would rather wait for the 16 to be released

Re: Charge enq

bristolian — Thu, 04 Jul 2024 16:10:15 GMT

@Profile closed wrote:

If you send emoji in a SMS they get changed to a MMS message and are chargeable.

This is not automatically true across-the-board.

This thread is regarding an Apple phone with which I'm not familiar - however Android phones give you the option of using the Unicode character set which supports emojis as SMS.

Re: Charge enq

Chris_B — Thu, 04 Jul 2024 17:32:00 GMT

@Clay1 Your tariff only covers calls to uk mobiles and none premium rate UK numbers . Text message not MMS ( picture message) the data you use from the allowance can not incur a charge. You are only charged if you require more data and purchase that data before hand.

Your bill breakdown will show what these out of allowance charges are for. If you kept within your tariff allowance you are not charged for anything else. If you have any additional add ons that are chargeable these will show under add ons on your account and you’ll be billed for these also and these will show on the bill breakdown.