topic Re: Re: Access to call records in Contracts & Billing

Re: Access to call records

Bronowski — Tue, 02 Jul 2024 09:44:29 GMT

Which section of the police do I call to retrieve records of incoming calls from a few years back. Do they also have an email or telephone number?

Thank you 🙏

Re: Re: Access to call records

James_B — Tue, 02 Jul 2024 09:53:08 GMT

Hi @Bronowski,

Welcome to the EE Community. 🙂

The police would contact our liaison department directly if they required records as part of an investigation.

It's not something you could initiate yourself.

James

Re: Re: Access to call records

Bronowski — Tue, 02 Jul 2024 09:59:30 GMT

My records are needed for a court case. The police seem clueless on what to do when I call them on 101 ??? They are saying contact EE.. EE are saying they can only go back 12 months..but they have put in a request to see if they can go back further. This could take up to 30 days with NO GUARANTEES.

Re: Re: Access to call records

bristolian — Tue, 02 Jul 2024 10:03:56 GMT

All Police forces have well established processes for obtaining telecoms call records if required.

Is yours a civil or criminal case? If civil, your solicitor should know the process.

Re: Re: Access to call records

Bronowski — Tue, 02 Jul 2024 10:05:49 GMT

It's a civil case..and i don't currently have a solicitor.

Re: Re: Access to call records

bristolian — Tue, 02 Jul 2024 10:15:36 GMT

You will need to follow the Subject Access Request process for any personal requests.

If you have an existing request open, you should pursue that.

Incoming call records are not available without a court order or witness summons.

Re: Re: Access to call records

Bronowski — Tue, 02 Jul 2024 10:17:41 GMT

OK thanks. So the records of Incoming calls ARE Recorded by EE? I need records from December 2019.

Re: Re: Access to call records

bristolian — Tue, 02 Jul 2024 11:01:26 GMT

See the following page for what's available via SAR

https://ee.co.uk/help/cyber-security/getting-started/request-my-personal-data