Not being given the data advertised

beccabadger — Tue, 02 Jul 2024 06:52:26 GMT

A couple of weeks ago I upgraded my SIM only contract. I was on the TalkMobile transfer rate of £6 per month for 5GB 30day and upgraded to what I thought was 25GB for £10, 24 month contract.

Looking at it now, I'm only being given 15GB and can find no evidence of the 25GB anywhere. I wish I would had taken a screenshot now. In fact apparently this is also a 5GB plan with 10GB extra.

Re: Not being given the data advertised

Christopher_G — Tue, 02 Jul 2024 09:06:02 GMT

Hi @beccabadger

Welcome to the community.

If you speak with our Mobile Care team on 150, they'll be able to check your account and make sure you're on the correct pack.

Chris

topic Re: Not being given the data advertised in Contracts & Billing

Not being given the data advertised

Re: Not being given the data advertised