topic Re: Final bill - complaint in Contracts & Billing

Final bill - complaint

RobS1974 — Sat, 25 Nov 2023 14:58:49 GMT

So if you switch provider, I'm told you effectively cancel your account and so won't be able to access your bills online (for months I couldn't view them though website or app anyway!) When you leave in that case, you'd think a paper final bill might arrive. I didn't get one so I asked EE via chat and was assured I'd get one in 5 working days. 13 working now and it's fairly obvious it'll never arrive and someone is a naughty little liar. I thought I'd complain via the web form but the form will simply not submit as it keeps saying I've exceeded 500 words in the free text box. I've typed 140 words.

Does anyone know if there is an e-mail address? Is it even worth trying?

Re: Final bill - complaint

XRaySpeX — Sat, 25 Nov 2023 15:13:02 GMT

EE provide no email.

Re: Final bill - complaint

bristolian — Sat, 25 Nov 2023 15:22:44 GMT

There is no CS email address, but you can contact them on 07953 966150 from any working phone.

Re: Final bill - complaint

RobS1974 — Sat, 25 Nov 2023 16:08:46 GMT

That's brilliant. So basically, I'm f@#cked. 😆

Re: Final bill - complaint

RobS1974 — Sat, 25 Nov 2023 16:10:43 GMT

Thank you. Now, whether to wait for the "we're experiencing higher than expected calls" crap.

Re: Final bill - complaint

Danger1 — Wed, 29 May 2024 09:23:14 GMT

I had the same problem, you are correct you can not view the bill online or in the app.

If you have contacted EE for them to send this out, they forget to come out of the account and go back into it and remove the copy charge for the system to send it out to you.

Hope this helps as I have a big complaint about this ongoing from Jan 2024

Re: Final bill - complaint

RobS1974 — Wed, 29 May 2024 10:31:53 GMT

Good luck!

I eventually got a paper copy of my final bill but there was little detail and as it was a pro-rated month I had no idea if a small credit I was expecting was actually applied to my account.

Cheers.

Re: Final bill - complaint

Wacky7631 — Mon, 01 Jul 2024 16:30:51 GMT

That number is no longer in use.

How can it be so hard to cancel your account

Re: Final bill - complaint

Katie_B — Mon, 01 Jul 2024 17:11:55 GMT

Hi @Wacky7631.

Thanks for coming here,

Have you already requested cancellation with our customer care team?

I can confirm the number 07953 966 150 is still active.

Katie

Re: Final bill - complaint

Chris_B — Mon, 01 Jul 2024 17:11:54 GMT

@Wacky7631 As you still have an account to cancel you can call customer services on 150 from your EE device as you’ve always been able too.