topic Ported number - final bill in Contracts & Billing

Ported number - final bill

dksglen — Mon, 01 Jul 2024 11:12:14 GMT

Hello all. I used a pac code and moved to o2 last week. Today, my usual monthly payment came out, I expected a final bill of double thay. My EE account is dead online and in the ee app.

I cant see any billing info, or when the final bill needs to be paid..

Anyone any ideas?

Re: Ported number - final bill

XRaySpeX — Mon, 01 Jul 2024 12:37:18 GMT

Why do you expect double your usual payment? Are you taking into account that you are paying a month in advance? Hence your last month is mostly already covered.

Re: Ported number - final bill

dksglen — Mon, 01 Jul 2024 14:59:01 GMT

Hi. My contract wasn't up, still has a couple of months to go.

They've taken my usual monthly payment today.

Surprised, as it's been an o2 number for around a week.

Re: Ported number - final bill

Katie_B — Mon, 01 Jul 2024 15:19:30 GMT

Hi @dksglen.

I'd recommend speaking with our billing team.

They will be able to confirm your account is closed and if there is any outstanding balance.

Katie

Re: Ported number - final bill

dksglen — Mon, 01 Jul 2024 15:26:17 GMT

Hello @Katie_B

Thanks. I have reached our via twitter (no response yet) and here, as I don't want to sit on a call for ages. I'm sure with some id checks they can give me some information? I don't want to cancel the direct debit too early, but also don't want to leave it set up for something I'm finished with.

Re: Ported number - final bill

Katie_B — Mon, 01 Jul 2024 15:36:25 GMT

Hi @dksglen.

We have no account access here on the EE Community.

I would recommend waiting for a response from our Twitter team to see if this can be looked into further without needing to call.

Katie

Re: Ported number - final bill

dksglen — Mon, 01 Jul 2024 20:06:39 GMT

Thanks !

Re: Ported number - final bill

dksglen — Tue, 02 Jul 2024 22:00:17 GMT

Spoke to somone via twitter dm, all sorted.

Thanks all

Re: Ported number - final bill

James_B — Wed, 03 Jul 2024 06:37:31 GMT

Thanks for letting us know, @dksglen 🙂

James