topic Re: Urgent Requirement to transfer contract away from original account holder in Contracts & Billing

Urgent Requirement to transfer contract away from original account holder

ZAW8 — Mon, 01 Jul 2024 11:19:37 GMT

I have a sim only contract with EE, however this is managed and paid for by someone else. Due to changing & unfortunate circumstances, I need to pay for and manage my own contract, while keeping the same phone number.

Is there a way in which I can cancel this contract myself, without contacting the account holder?

I would prefer to avoid as much interaction with the account holder as possible, hence why I'm trying to cancel this without going through this person directly.

This person will not release my phone number or code to me. Please help I need to have this in my own name and on my own contract. The account holder has a multi-sim policy and I require the PAC/STAC in order to takeover my own contract.

Any thoughts?

Re: Urgent Requirement to transfer contract away from original account holder

chistery — Mon, 01 Jul 2024 11:38:34 GMT

Hi @ZAW8

Unfortunately the account holder has to be involved to get a PAC/STAC if there's multiple numbers on an account, and if it's still in contract they would have to pay the early termination fee. Could someone else ask them for the PAC on your behalf?

Whilst I know you said you want to keep the number, is a new number and a complete clean break worth considering? You could get it set up now, transfer any details that use your number and then just stop using the old one. It's a faff if you've had the number for a while, but if you can't get a PAC, it's an option?

Re: Urgent Requirement to transfer contract away from original account holder

ZAW8 — Mon, 01 Jul 2024 11:41:14 GMT

Hello,

I’m not opposed to it. I can just get a new number. How does one do it?

Regards

Sent from my iPhone

Re: Urgent Requirement to transfer contract away from original account holder

chistery — Mon, 01 Jul 2024 11:46:03 GMT

You could order a PAYG SIM from EE or a pay monthly deal, on the EE site or give them a call.

At that point you have both numbers live and can go around updating bank accounts and things that use your number before you just stop using the old one.

Others may have some different suggestions too.

Re: Urgent Requirement to transfer contract away from original account holder

bristolian — Mon, 01 Jul 2024 15:43:28 GMT

The consent of both the donor & recipient account holder is required for a change of legal ownership, equally a PAC cannot be obtained via self-service means for multi-line accounts.

I don't see any way you can retain your current number without the current account holder being aware & agreeing to any course of action. You refer to "my own contract", but it's not your contract unless you are the account holder. You're just merely the end user.