topic Re: Unable to check my balance in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401973#M89212 Contract Sun, 30 Jun 2024 07:06:04 GMT Florencee 2024-06-30T07:06:04Z Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401961#M89210 <HR /><P>Hello, I have been unable to check my balance for almost one month, each time I send Balance to 150, I do not get a reply, what’s happening please</P> Sun, 30 Jun 2024 04:52:44 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401961#M89210 Florencee 2024-06-30T04:52:44Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401962#M89211 <P>Are you on contract or PAYG?</P> Sun, 30 Jun 2024 05:50:28 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401962#M89211 XRaySpeX 2024-06-30T05:50:28Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401973#M89212 Contract Sun, 30 Jun 2024 07:06:04 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401973#M89212 Florencee 2024-06-30T07:06:04Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401975#M89214 <P>Contact please</P> Sun, 30 Jun 2024 07:10:27 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401975#M89214 Florencee 2024-06-30T07:10:27Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401976#M89215 <P>Contract&nbsp;</P> Sun, 30 Jun 2024 07:13:39 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401976#M89215 Florencee 2024-06-30T07:13:39Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401989#M89216 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4332017">@Florencee</a></SPAN>.&nbsp;</P> <P>Thanks for confirming.&nbsp;</P> <P>Are you able to check your balance by logging in to your EE account online?</P> <P>What happens if you text AL to 150?</P> <P>Katie</P> Sun, 30 Jun 2024 08:25:39 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1401989#M89216 Katie_B 2024-06-30T08:25:39Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402006#M89218 <P>I tried logging in and I don’t seem to know my way around the app and No I have not tried sending AL to 150</P> Sun, 30 Jun 2024 09:45:12 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402006#M89218 Florencee 2024-06-30T09:45:12Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402007#M89219 <P>Please could you try texting AL to 150 and let me know if you receive a reply <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4332017">@Florencee</a></SPAN>?</P> <P>Katie</P> Sun, 30 Jun 2024 09:51:50 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402007#M89219 Katie_B 2024-06-30T09:51:50Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402010#M89220 <P>I have sent AL to 150 still no reply</P> Sun, 30 Jun 2024 09:54:27 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402010#M89220 Florencee 2024-06-30T09:54:27Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402013#M89222 <P>Thanks for getting back to me <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4332017">@Florencee</a></SPAN>.&nbsp;</P> <P>If you are not receiving any responses I would recommend giving us a call to report this.&nbsp;</P> <P>Katie</P> Sun, 30 Jun 2024 10:36:55 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402013#M89222 Katie_B 2024-06-30T10:36:55Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402026#M89224 <P>I tried calling and it keeps saying they will send me a message and still nothin, could you please give me a number I can call on so I will speak to someone. Thanks</P> Sun, 30 Jun 2024 11:48:25 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402026#M89224 Florencee 2024-06-30T11:48:25Z Re: Unable to check my balance https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402027#M89225 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4332017">@Florencee</a></SPAN>.&nbsp;</P> <P>When calling I'd recommend selection option 2 instead of option 1.</P> <P>This will take you to the automated menu.&nbsp;</P> <P>Please select options to speak with account and billing.&nbsp;</P> <P>Katie</P> Sun, 30 Jun 2024 11:51:08 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unable-to-check-my-balance/m-p/1402027#M89225 Katie_B 2024-06-30T11:51:08Z