topic Re: Cancelling contract in Contracts & Billing

Cancelling contract

Lee273 — Fri, 28 Jun 2024 17:50:13 GMT

Good evening.

My contact is up on the 25th September and it can't come soon enough, finally get to leave the money grabbing **bleep**holes and go elsewhere. Now I know you need to give 30 days notice, so if I give my notice on the 25th August will I only have to pay my normal bill at the end or will they inevitably add more charges and bill me more. Technically I'll be leaving on the last day of my contract so I should only have to pay my normal monthly amount, but seeing as EE love to up bills drastically and love to over charge I'm guessing they're going to add some made up fee just to get more money out of me. Which I will not be paying, I've paid enough to their greed and I'm not being taken the **bleep** out of anymore.

Re: Cancelling contract

XRaySpeX — Fri, 28 Jun 2024 18:39:03 GMT

@Lee273 : You will be billed a month in advance on 25 Aug which you will have paid within a few days. So if you leave on 25 Sept you will have no more to pay.

If you are intending to go elsewhere, either taking your existing no. with you or not, you shouldn't be cancelling with EE but instead get your PAC or STAC respectively from EE & give it to your new provider. Your EE contract will end when you are live on new network. Best to do this in last few days of your contract term so you have little or no overlap.

Re: Cancelling contract

Chris_B — Fri, 28 Jun 2024 18:48:49 GMT

@Lee273 They only charge more because you have ran up extra charges. Ie premium rate numbers, MMS, calling none UK numbers to name just 3. You don’t get charged more if you only use the allowance for what it covers You might pay in in advanced for last month, but I’ll say this, Don’t go cancelling the DD because it sounds like you run up extra charges and this will be bill a month behind.

Re: Cancelling contract

Lee273 — Fri, 28 Jun 2024 20:01:39 GMT

Thanks for the info. So can I get the PAC code 30 days before my contract ends or only once my contract is up?

Re: Cancelling contract

Lee273 — Fri, 28 Jun 2024 20:03:32 GMT

No I haven't run up extra charges, I try not to give them anymore of my money. They take the **bleep** as it is so I don't like to give them anymore of my money. I just know what these big companies are like. They will find a way to get more money out of someone.

Re: Cancelling contract

Chris_B — Fri, 28 Jun 2024 21:39:33 GMT

@Lee273 Funny how I never been charged more than my tariff per month unless I caused out of allowance charges.

Have you looked at your bill breakdown to see what these extra charges are for ? Because I have a feeling you haven’t.

Re: Cancelling contract

XRaySpeX — Fri, 28 Jun 2024 21:42:22 GMT

You can ask for your PAC anytime from 30 days before end of the min. term but best to give it to new provider just before end of term.

Re: Cancelling contract

Lee273 — Sat, 29 Jun 2024 08:27:16 GMT

Its not the extra charges, it's the annual 14% pay increase and usage abroad which **bleep**es me off. I can get the same deal with Lebara for £10, £40 less than EE and with free usage abroad.

Re: Cancelling contract

Lee273 — Fri, 02 Aug 2024 14:49:29 GMT

Text Crappy EE about leaving and they sent that I'd have to pay £79.94 excluding any outstanding Add to Plan payments and this would be added to my final bill. So they're saying I will pay £79.94 on top of my last monthly bill?

Contract ends 24/09/2024.

I worked it out as the following...

£31 roughly left from 24/07-24/08

£48.14 for 24/08-24/09

£12.18 additional usage

TOTAL: £91.32ish

But they're saying it'll be £79.94+£48.14+£12.18 = £140.26?!?!?!

Re: Cancelling contract

Leanne_T — Fri, 02 Aug 2024 15:15:11 GMT

Hi @Lee273

Thanks for coming back to the community, I am sorry you are looking to leave us.

If you would like to discuss the charges for leaving the contract early, please call us on 150 and the team will be happy to help.

Leanne.

Re: Cancelling contract

XRaySpeX — Fri, 02 Aug 2024 15:30:16 GMT

A no. of your assumptions are incorrect:

You've already paid up to 23/08 in your last bill.
Anyway when you terminate early as you are now, the Early Termination Charge, which the quoted £79.94 is, is instead of all future monthly bills.
So you will end up paying £79.94 + £12.18 = £92.12 !

Cost of cancelling or upgrading early will be Monthly Fee (£48.14) x Months Remaining (1 month 22 days), pro-rata to the nearest whole day, of contract term - 4% = £48.14 x 1 22/30 x .96 = £80.10 About right!

Re: Cancelling contract

CraiginWales — Fri, 02 Aug 2024 15:36:28 GMT

Not sure, I’ve only recently joined. Just a warning though, VirginMedia are even worse

Re: Cancelling contract

XRaySpeX — Fri, 02 Aug 2024 15:47:40 GMT

@CraiginWales : Not sure of what? Has it any bearing on this thread?