topic Re: Unable to access my bill i am new member in Contracts & Billing

Unable to access my bill i am new member

Irene40 — Wed, 26 Jun 2024 11:01:41 GMT

Re: Unable to access my bill i am new member

Leanne_T — Wed, 26 Jun 2024 13:09:55 GMT

Hi @Irene40

Thanks for coming here.

Have you linked your number to the EE account to view billing information?

Thanks 🙂

Leanne.

Re: Unable to access my bill i am new member

Han61 — Wed, 26 Jun 2024 15:48:53 GMT

Me too! Spent about an hour on the phone. The guy promised me he’d do it manually’. Still can’t access it a week later!

Re: Unable to access my bill i am new member

Leanne_T — Wed, 26 Jun 2024 16:19:45 GMT

Hi @Han61

I am sorry to hear this, please try getting back in touch with our mobile guides to let them know the account has not been set up and they will get this looked into for you.

Leanne.

Re: Unable to access my bill i am new member

Han61 — Fri, 28 Jun 2024 16:15:08 GMT

I did this a week ago and they assured me that they would manually set it up. I still can’t access it via the app. It keeps telling me to ring (already did that- spent an hour on the phone!) to confirm security questions.

Re: Unable to access my bill i am new member

Katie_B — Sat, 29 Jun 2024 06:22:06 GMT

Hi @Han61.

I am sorry to hear you are still unable to access your account.

I'd recommend giving us another call and letting the team know this is still not working.

Katie