topic Bill in Contracts & Billing

Bill

Beebee2234 — Fri, 28 Jun 2024 15:51:41 GMT

I have just paid my bill via Apple Pay after being cut off does anyone know how long it will take for my phone to be reconnected as the balance has been taken from my bank account.

thanks

Re: Bill

XRaySpeX — Fri, 28 Jun 2024 16:23:42 GMT

24 to 48 hours.

Re: Bill

Icecakes — Fri, 28 Jun 2024 17:51:34 GMT

The same happened to me, I paid this morning around 8am and I'm still waiting. I've paid all my bills with apple pay and its always been at most 5 mins. I'm worried there's been a glitch and disappeared cause the page afterwards didn't load properly.

I'm still waiting...

Re: Bill

Chris_B — Fri, 28 Jun 2024 19:14:03 GMT

@Icecakes if you were cut off because you were late paying your bill, it’ll take up to 24 hours to get a working connection again, it’s just not possible to get reconnected within 5 minutes after being cut off and then paying. It takes up to 24 hours just to cut you off for none payment. The process to do this has to go through the whole EE network to disable the sim and then the reverse to enable the sim not to mention the account first has to be reinstated before any of that can happen.

Re: Bill

Icecakes — Fri, 28 Jun 2024 20:07:11 GMT

Thanks for the reply but the problem I have is that my account doesn't register me having ever paid my bill. The money is gone from my bank but I'm still being asked to pay again like it never registered. I've never seen this before and I'm worried that my money has vanished.

Re: Bill

Profile closed — Fri, 28 Jun 2024 22:20:00 GMT

Hello @Icecakes

It will be down to the system to catch up when the payment has been made. If you've paid but still not showing after a few days then I suggest calling EE by using Skype for free using the number in my Signature.