https://community.ee.co.uk/t5/Contracts-Billing/Re-Set-up-plan-with-collections-but-lost-service/m-p/1401322#M89138 <P>Hi, this has happened to me today too. I set up a payment plan and they told me that I won’t be cut off and I’ll still be able to use data and calls and texts but I can’t this happened an hour after speaking to them. How did you solve this problem in the end?&nbsp;</P> Thu, 27 Jun 2024 22:25:08 GMT Faye-smith01 2024-06-27T22:25:08Z https://community.ee.co.uk/t5/Contracts-Billing/Re-Set-up-plan-with-collections-but-lost-service/m-p/1401322#M89138 <P>Hi, this has happened to me today too. I set up a payment plan and they told me that I won’t be cut off and I’ll still be able to use data and calls and texts but I can’t this happened an hour after speaking to them. How did you solve this problem in the end?&nbsp;</P> Thu, 27 Jun 2024 22:25:08 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-Set-up-plan-with-collections-but-lost-service/m-p/1401322#M89138 Faye-smith01 2024-06-27T22:25:08Z https://community.ee.co.uk/t5/Contracts-Billing/Re-Set-up-plan-with-collections-but-lost-service/m-p/1401367#M89139 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3275799">@Faye-smith01</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>It's possible the system automatically added a restriction. It may be worth speaking with our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> again so they can check for you.</P> <P>Chris</P> Fri, 28 Jun 2024 06:30:30 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-Set-up-plan-with-collections-but-lost-service/m-p/1401367#M89139 Christopher_G 2024-06-28T06:30:30Z