https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1401140#M89123 <P>What happened to the online messenger option when planning an upgrade? Now you have to phone or just agree to the extortionate "deals" on offer. I used to message and negotiate a deal. I paid off my phone 2 years ago but still been charged the same since. Not great&nbsp;</P> Thu, 27 Jun 2024 11:46:49 GMT Dion75 2024-06-27T11:46:49Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1401140#M89123 <P>What happened to the online messenger option when planning an upgrade? Now you have to phone or just agree to the extortionate "deals" on offer. I used to message and negotiate a deal. I paid off my phone 2 years ago but still been charged the same since. Not great&nbsp;</P> Thu, 27 Jun 2024 11:46:49 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1401140#M89123 Dion75 2024-06-27T11:46:49Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1401154#M89124 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4436757">@Dion75</a>&nbsp;:&nbsp;EE's traditional contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.</P> Thu, 27 Jun 2024 12:13:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1401154#M89124 XRaySpeX 2024-06-27T12:13:37Z