topic Re: Unknown charges on bill in Contracts & Billing

Unknown charges on bill

Wingo10 — Fri, 05 Apr 2024 15:38:52 GMT

Looking through my bills I have noticed there are small charges here and there on my bill and daughters bill. I pay these jointly. The charges seem to be 19p from psychic lines and also info charges 19p dotted here and there on bills but neither me or my daughter have been on these sites. This also happened last year and I went into an EE store who told me they stopped it. How many more have been conned by these hidden charges.

Re: Unknown charges on bill

XRaySpeX — Fri, 05 Apr 2024 15:43:15 GMT

@Wingo10 : If I were psychic I'd be able to tell you 😉 .

Re: Unknown charges on bill

Leanne_T — Fri, 05 Apr 2024 16:11:26 GMT

Hi @Wingo10

Thanks for coming to the community.

Please see our Third Party Phone Bill Charges Help page for information on the charges, if you enter the name or number showing on the bill for the charges the company details will show and you can contact the company to get this looked into.

Leanne.

Re: Unknown charges on bill

Katy658868 — Tue, 25 Jun 2024 09:58:37 GMT

Hi,

Also just noticed those charges no on my bills.

Not impressed.

Going to contact EE to stop those

Re: Unknown charges on bill

Leanne_T — Tue, 25 Jun 2024 11:58:54 GMT

Hi @Katy658868

What number or name shows on your bill for these charges?

Thanks 🙂

Leanne.

Re: Unknown charges on bill

Katy658868 — Tue, 25 Jun 2024 12:20:16 GMT

Hi Leanne,

60777 - tap2bill.com

60110 Psychic Chat Isomob - third party name

At story we have changed my cap to 0 spend so hopefully it means those charges can’t be applied.

Not massive amount 20p, 19p just concerning ,

Thank you,

Kasia

Re: Unknown charges on bill

Katy658868 — Tue, 25 Jun 2024 12:21:23 GMT

At the EE store … typo sorry

Re: Unknown charges on bill

Leanne_T — Tue, 25 Jun 2024 12:33:03 GMT

Hi @Katy658868

The Spend Cap doesn't restrict charge to bill services which you have been charged for.

If you don't want to use Charge to Bill, just text the word 'BAR' to 150 or call 150 and we will add a bar to your number so you can't charge online purchases to it

You can find details in our Third Party Phone Bill Charges, including details on the companies and how to contact them 🙂

Help page.

Leanne.

Re: Unknown charges on bill

Katy658868 — Tue, 25 Jun 2024 12:57:22 GMT

Thank you Leanne, I will do that too ☺️

Re: Unknown charges on bill

Leanne_T — Tue, 25 Jun 2024 13:03:15 GMT

No problem @Katy658868

Let us know if you need anything further 🙂

Leanne.