topic Too much pain and costs with EE in Contracts & Billing

Too much pain and costs with EE

Colin300760 — Tue, 25 Jun 2024 10:47:00 GMT

£14 a month 2GB data I'll be gone as soon as I can feeling ripped off for sure looking at what is currently around.

Paid more than my old contract just to get coverage for calls at home, after just a few months calls are as bad with EE as with my old provider of 20 years.

I would be gone tomorrow if it wasn't for the horrendous exit fees.

Re: Too much pain and costs with EE

XRaySpeX — Tue, 25 Jun 2024 11:03:41 GMT

There are no exit fees on PAYG. You just cease using it.

Re: Too much pain and costs with EE

Colin300760 — Tue, 25 Jun 2024 11:05:48 GMT

Yes sorry my mistake I meant SIM only.

Re: Too much pain and costs with EE

bristolian — Tue, 25 Jun 2024 11:11:05 GMT

No network guarantees 100% national indoor coverage, but EE does offer WiFi-calling to assist with indoor coverage issues.

What are the problems you're having with using your phone?

Re: Too much pain and costs with EE

Colin300760 — Tue, 25 Jun 2024 11:46:04 GMT

Hi. Sometimes the phone does not even ring, others it just drops the call
mid call. I understand my house is on the edge of town so may be at the
limit of coverage. I had WiFi calling on but it seemed worse with that
enabled. Trying a week or two without WiFi calling as it seems better
without it.
I'm a bit ticked off that my data also goes very rapidly with EE.
I used to get by on a gig and a bit a month and any left over data was
added to the follow month.
EE data goes so fast I'd need 5 gig if I was not turning data off every
time I'm near WiFi.
I don't game or watch films, I use a bit of navigation occasionally and
listen to 2-3 hours of music a week with occasional browsing and e mails.
I normally close all tabs, windows and programs too so I've no idea why I
had to buy extra data last month at an extortionate rate.
As I was out of the UK for 6 weeks in March April I used no data at all
and my old provider would have rolled it over but not EE.
I had the same data etc with virgin and always got a roll over at the end
of the month.
Cheers
Colin

Re: Too much pain and costs with EE

Leanne_T — Tue, 25 Jun 2024 14:21:41 GMT

Hi there @Colin300760

Thanks for coming to the community.

If you get in touch with our tech guides on 150, they will get the coverage and data usage looked into for you.

Leanne.

Re: Too much pain and costs with EE

bristolian — Tue, 25 Jun 2024 14:27:48 GMT

@Colin300760 wrote:
I had WiFi calling on but it seemed worse with that
enabled. Trying a week or two without WiFi calling as it seems better
without it.

WiFi-calling is designed to only kick-in when mobile coverage is deemed insufficient or unusable. Some Android phones have an option to set "mobile preferred" or "WiFi-preferred".

Otherwise try toggling flight mode on, and then enable WiFi manually - to force no mobile coverage and thus WiFi-preferred.

These steps may help ID whether WiFi coverage or mobile coverage is the underlying issue.