topic Re: Losing the will to live with EE.. Can't pay my bill over the phone or app in Contracts & Billing

Losing the will to live with EE.. Can't pay my bill over the phone or app

Lokilha — Mon, 24 Jun 2024 08:30:55 GMT

Re: Losing the will to live with EE.. Can't pay my bill over the phone or app

Lokilha — Mon, 24 Jun 2024 08:37:51 GMT

Called various numbers and given options 1 or 2... No matter what number I press the call goes dead. Tried the last few days. Also paid last month's bill then received a letter saying I'm due them £800 for my next months bill.. **bleep**

Re: Losing the will to live with EE.. Can't pay my bill over the phone or app

XRaySpeX — Mon, 24 Jun 2024 08:44:33 GMT

@Lokilha : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Losing the will to live with EE.. Can't pay my bill over the phone or app

Lokilha — Mon, 24 Jun 2024 08:52:36 GMT

@XRaySpeX I cant as they want 13x my monthly charge in one payment. I cant call as the automated system is bugged and my app says my account is closed... Never had an issue with BT.

Re: Losing the will to live with EE.. Can't pay my bill over the phone or app

Christopher_G — Mon, 24 Jun 2024 09:22:40 GMT

Hi @Lokilha

Are you able to try and give us a call from another phone, or pop into your nearest EE Store. Once you're able to get in touch, our Mobile Care team will be able to try and help you.

Chris

Re: Losing the will to live with EE.. Can't pay my bill over the phone or app

Lokilha — Mon, 24 Jun 2024 09:30:45 GMT

Hi @Christopher_G

I have tried serveral numbers on both my Tesco Mobile Phone and landline phones, the automated system doesnt work, just hangs up.My app took ,e to online chat and had a chat with someone from mobile billing department. I've used online login in account on the EE website and it says my account is closed... Last moth I paid my full bill outright. Simce being moved over from BT in Feb/March time. I couldnt access app or online account, took two months to figure out you had my wrong Date of Birth, Email and mobile numbers... Now I cant do anything to pay my bill or get help.

Re: Losing the will to live with EE.. Can't pay my bill over the phone or app

Christopher_G — Mon, 24 Jun 2024 09:38:00 GMT

OK, thanks @Lokilha

I've sent you a private message. Could you take a look and get back to me please?

Thanks

Chris