topic Re: Re: How can I receive bill notifications to my email or by text message? in Contracts & Billing

Re: How can I receive bill notifications to my email or by text message?

lubru — Tue, 02 Jan 2024 17:42:58 GMT

Hi EE, I used to receive the email notification that a new bill was ready, but not anymore. I haven't changed any preference of my account and I have already asked EE to re-start the notifications. It worked for a month and then it stopped again. Can you please help me with this? Thanks, Lucia

Re: Re: How can I receive bill notifications to my email or by text message?

Chris_B — Tue, 02 Jan 2024 18:26:54 GMT

@lubru Check to make sure that these emails are not going to your spam/junk folder.

Re: Re: How can I receive bill notifications to my email or by text message?

lubru — Thu, 04 Jan 2024 09:56:34 GMT

thanks, chris, no, they are not going to spam/junk folders.

Re: Re: How can I receive bill notifications to my email or by text message?

Katie_B — Thu, 04 Jan 2024 10:49:36 GMT

Thanks for checking @lubru.

If your notifications have stopped again I would recommend getting back in touch with our customer care team on 150.

Please be sure to keep us updated.

Katie

Re: Re: How can I receive bill notifications to my email or by text message?

Preppy09 — Sun, 23 Jun 2024 08:28:01 GMT

Did you manage to get this resolved @lubru Having the same problem myself.

Re: Re: How can I receive bill notifications to my email or by text message?

lubru — Sun, 23 Jun 2024 09:15:14 GMT

hi there, no I haven't done anything about it as no even customer
services manage to solve the problem...never mind. let me know if you
are successful....so I can also try the same, thanks, lucia