topic Re: Scammed by EE partners in Contracts & Billing

Scammed by EE partners

ima_geniee — Fri, 21 Jun 2024 09:06:42 GMT

Yesterday 01438989232 called me to tell me some deal about 30% monthly sim. I was on PAYG with lots of add ons. Anyways the lady promised 25 Gb for £14 and with 30% discount it was £9.87.

Today I login to my account and find out it's 5 GB monthly sim and I have to pay £14 as original was £20, the data is also so much slower than my PAYG account

Please help me, they will charge me £225. 6 if I want to change back or cancel this contract

Re: Scammed by EE partners

ima_geniee — Fri, 21 Jun 2024 09:15:54 GMT

Yesterday 01438989232 called me to tell me some deal about 30% off monthly sim. I was on PAYG with lots of add ons. Anyways the lady promised 25 Gb for £14 and with 30% discount it was £9.87.

Today I login to my account and find out it's 5 GB monthly sim and I have to pay £14 as original was £20, the data is also so much slower than my PAYG account I used to have 8 gb for £10 and with add ons I had 20 gb

Please help me, they will charge me £225. 6 if I want to change back or cancel this contract

Re: Scammed by EE partners

Northerner — Fri, 21 Jun 2024 17:21:16 GMT

Hi @ima_geniee

If you're within 14 days of purchase then you should be able to cancel without charge.

Thanks

Re: Scammed by EE partners

Christopher_G — Fri, 21 Jun 2024 17:39:00 GMT

Hi @ima_geniee

Welcome to the community.

That number belongs to Step Change, one of our direct partners. If there is a problem with the plan, I recommend getting in touch with them, or our Mobile Care team to discuss it.

Chris