topic Re: Double charge for plan in Contracts & Billing

Double charge for plan

Zazzle007 — Sat, 15 Jun 2024 22:34:01 GMT

I recently upgraded 2 contracts with EE, for 2 new pixel 8 phones (it would have been mid April). I was told at the time that the cost would be £30 a month (£15 with the 6 months 1/2 price). Somehow I'm being charged £30 a month for each contract, which is a monthly cost of £60 a month at the end of the 6 months 1/2 price. With the 2nd line discount and the phone payment plan, the costs came in at less than £100 from October (end of the six months 1/2 price). I cannot understand where they have got the £60 plan amount for each phone.

I'm going to check my next bill, due to be raised in the next few days, but I'm wondering if anyone might be able to throw so e light on what might be happening here.

Thanks in advance.

Re: Double charge for plan

Chris_B — Sun, 16 Jun 2024 06:26:34 GMT

@Zazzle007 I can only see what’s on offer now for this device and the cheapest tariff that’s offered is 5Gb of data at £25 this doesn’t include the device it’s just the air time. The device comes in at with a £30 upfront over 24 months is £29.23 So that’s £54.23. You have 2 of these so that’s times 2. And there’s no way you’ll get 2 pixel devices on contract at only £15 for both. So if you got a deal that will be £30 each. You need to look at your contract details.

These are £700 phones that you are paying for and then the airtime has to be paid for. Do you think you’ll get these at such a reduced cost.

Re: Double charge for plan

Zazzle007 — Sun, 16 Jun 2024 07:12:10 GMT

The phones did not come in at £700 each - I have no idea where you plucked that figure from. Also, I am aware that the plan is a separate charge, I'm talking about airtime only (now that EE split the two costs). Baring in mind this was mid-April (which I did mention in the original post) today's costs which have been adjusted to build in the mid march hike so they now give it as a much lower fixed cost, are not relevant. They will, obviously, be different.

Finally I was on a call with an EE sales person, where not once did they mention the "airtime" amount jumping to £60 a month for each phone when going through the costs in October. So, as I said, I cannot figure out where they got that amount from.

Also, thanks for the dose of patronising commentary, do you feel better now? It sure helped answer the question no end.