topic Re: My bills going to £100 in Contracts & Billing

My bills going to £100

zoe162 — Sat, 15 Jun 2024 10:37:18 GMT

Normally, my bills are paid in £64 every month.

However, this month my bills go to £100.

It shows one number I stopped serving last year.

But today it shows the stopped number bills I have to pay.

Please EE give me an answer!

Re: My bills going to £100

Chris_B — Sat, 15 Jun 2024 10:48:33 GMT

@zoe162 Did you give notice to terminate that contract or did you just stop paying the bill for that contract at the minimum term date ?

Re: My bills going to £100

zoe162 — Sat, 15 Jun 2024 10:57:24 GMT

Dear Chris_B

I went to a store in Manchester. Your company staff helped me to stopped it.

If your staff did different services or something wrong, could you please ask them?

And then, please give me answer

Also, please tell me how to make my bills price lower.

Br,

Zoe

Re: My bills going to £100

Chris_B — Sat, 15 Jun 2024 10:59:18 GMT

@zoe162 I don’t work for EE and this isn’t customer services. It’s a public forum. I think you’re going to have to call customer services to get your account looked at. It sounds like the contract wasn’t terminated.

Re: My bills going to £100

zoe162 — Sat, 15 Jun 2024 11:03:38 GMT

Thank you for your help!

I will do it!

Thanks again!

Re: My bills going to £100

zoe162 — Sat, 15 Jun 2024 11:04:22 GMT

If EE staff did something wrong, could you please tell me what can I do for it?

Re: My bills going to £100

zoe162 — Sat, 15 Jun 2024 11:05:22 GMT

Where can I find the email address to contact EE customer service?

Re: My bills going to £100

bristolian — Sat, 15 Jun 2024 11:40:46 GMT

@zoe162 wrote:

Where can I find the email address to contact EE customer service?

There is no published email address for EE-CS, all means are listed at https://ee.co.uk/contact-ee

150 from your EE phone is the quickest method.