topic Regarding annual upgrade in Contracts & Billing

Regarding annual upgrade

Benjamin58 — Tue, 11 Jun 2024 23:29:15 GMT

Today, I ordered an S24 Ultra from EE online with Flex Pay and airtime, which includes a multi-line discount. Later on, I found out that I can’t do annual upgrades if I have any discount on my contract plan. Can I cancel that multi-line discount so that I can do annual or any-time upgrades with EE? Besides that, is there anything else that might hold me from being eligible for an annual upgrade?

Please help me with this one.

Thank you so much.

Re: Regarding annual upgrade

XRaySpeX — Wed, 12 Jun 2024 00:39:10 GMT

@Benjamin58 : As long as you you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: Regarding annual upgrade

Benjamin58 — Wed, 12 Jun 2024 00:44:33 GMT

I don't wanna return my device now. Can’t i just cancel the multi line
discount?
By which i will be eligible for annual upgrades?

Re: Regarding annual upgrade

Chris_B — Wed, 12 Jun 2024 06:17:47 GMT

@Benjamin58 You will have to speak with customer services about this.