topic Re: Linking broadband to account in Contracts & Billing

Linking broadband to account

Chris181982 — Mon, 10 Jun 2024 10:58:30 GMT

Hi, im trying to link my mobile broadband sim only to my EE account, I enter all details and the billing account number keeps telling me I need a valid number, I've tried literally the bank account where the DD is coming from and also my EE account number, neither are accepted, can anyone advise. Thanks

Re: Linking broadband to account

James_B — Mon, 10 Jun 2024 13:21:46 GMT

Hi @Chris181982,

Welcome to the EE Community. 🙂

I'm sorry to hear you having problems registering your new SIM with your online account.

Our Customer Care Team will be happy to help you get setup if you get in touch.

James

Re: Linking broadband to account

XRaySpeX — Mon, 10 Jun 2024 13:52:26 GMT

You don't need a billing a/c no. for mobile BB. That's only for fixed Home BB. Link it as a mobile using its mobile no.