topic Re: Overcharged on new plan in Contracts & Billing

Overcharged on new plan

Hricho — Sat, 08 Jun 2024 09:40:24 GMT

So I called EE trying to top up my phone with a ten pound bundle the guy on the phone ended up roping me into a sim contract £9.80 a month for 25g and unlimited calls and texts after a year the price would increase the call to EE was only like a week or two ago when they tried to take the money out early so the money was in my savings so I didn’t spend it they text me saying there was a fee of five pounds for late payment I text them PAY so I could pay and now they are trying to charge me £60 everytime I try call them they never pick up

Re: Overcharged on new plan

Leanne_T — Sat, 08 Jun 2024 11:54:44 GMT

Hi @Hricho

Thanks for coming to the community.

Does your plan show as £60 or do you have any extra charges showing on your bill?

Did the direct debit fail twice?

Leanne 🙂

Re: Overcharged on new plan

Hricho — Mon, 10 Jun 2024 13:18:06 GMT

It just shows up as £59 something and I tried to call but it just says they can’t connect me call back again and I’ve been calling for days the direct debit failed twice

Re: Overcharged on new plan

James_B — Mon, 10 Jun 2024 13:50:40 GMT

Are there any deposits listed on your bill, @Hricho?

James

Re: Overcharged on new plan

Hricho — Mon, 10 Jun 2024 13:51:24 GMT

Nope

Re: Overcharged on new plan

James_B — Mon, 10 Jun 2024 14:47:57 GMT

Is there something else showing on your bill breakdown outside of your monthly plan cost, @Hricho?

If not, I'd recommend chatting with our messaging team via the help section of the EE app.

They'll be able to access your account and run through your bill with you.

James