topic Re: Is it possible to speak to a human being on EE ? in Contracts & Billing

Is it possible to speak to a human being on EE ?

Dave901 — Sat, 08 Jun 2024 14:57:00 GMT

I received a bill for my first monthly rolling contract payment and I'm trying to contact EE to add my direct debit details except every time I call 150 it gives me a list of options that takes me right to the beginning again to call 150. On the bill it states log into your account at ee.co.uk to add your billing details but you can't manually add them this way. I wonder if it's possible to live without a mobile.....:(

Re: Is it possible to speak to a human being on EE ?

Dave901 — Sat, 08 Jun 2024 14:59:30 GMT

The point of the post is partly that it is not so easy to speak to a human with EE.

Re: Is it possible to speak to a human being on EE ?

XRaySpeX — Sat, 08 Jun 2024 16:25:31 GMT

Yes, Try calling CS on the Freephone no. in my sig.

You can change set bank details under Bills & Payments > Manage Direct Debit.