topic Re: EE Upgrades: All you need to know in Contracts & Billing

Re: EE Upgrades: All you need to know

Katiegray84 — Fri, 07 Jun 2024 16:36:29 GMT

Not true at all....

Wow EE how disgusting is your customer service. For over a year on my app it's been showing that I was eligible to upgrade 10th June 2024 ring up to discuss options and to be informed EE have pushed it back to 25th June 2024. No notification no explanation when I questioned I was told I'm not the only one many others customers have rang up with the same issue. I have been a contract customer since 2008 this is shady what else do you change without informing customers and regards to their contract....

Re: Re: EE Upgrades: All you need to know

Leanne_T — Fri, 07 Jun 2024 16:47:43 GMT

Hi @Katiegray84

Thanks for coming to the community.

You can upgrade without a fee if you’ve got less than 30 days until your plan ends.

You can find full up to date information on upgrading in our When can I upgrade my phone? Help page.

Leanne.

Re: Re: EE Upgrades: All you need to know

XRaySpeX — Fri, 07 Jun 2024 17:56:41 GMT

@Katiegray84 : It's a consequence of a recent change in the upgrade window of 45 days before end of min. term to now only 30 days before.

Re: Re: EE Upgrades: All you need to know

Katiegray84 — Fri, 07 Jun 2024 19:20:33 GMT

That's shocking and a breach of contract

Re: Re: EE Upgrades: All you need to know

XRaySpeX — Fri, 07 Jun 2024 19:31:49 GMT

Just what contract term would that breach?

The only contractual obligation of EE's is:

We want Our customers to stay with Us, but We don’t have to provide You with an Upgrade or Renewal.

Thus upgrades are purely at EE's whim!