topic Re: Phone contract in Contracts & Billing

Phone contract

Esther90 — Fri, 07 Jun 2024 10:12:53 GMT

Hello All

please I need help as regards my payment plan and date, I have trying to change my direct debit date from 10th to 25th due to when i get paid but all effort has been unsuccessful.. I tried calling 150 but it says temporary unavailable pls help

Re: Phone contract

Leanne_T — Fri, 07 Jun 2024 12:24:21 GMT

Hi there @Esther90

Thanks for coming to the community.

You should be able to call 150 from the phone and be connected, can you make other calls?

Is this your first EE bill?

Leanne 🙂

Re: Phone contract

Esther90 — Fri, 07 Jun 2024 13:05:30 GMT

Hi Leanne

I can make other calls, and I have been calling 150 too, but when I entered the option of speaking with a customer service, it say a link will be sent to me to lodge my complaint as the service is temporarily not available

When click the link it says temporary not available but to call 150, please I need to change the direct debit date asap as 10th will be too soon for me

Am a first time EE user and my first bill

Re: Phone contract

Leanne_T — Fri, 07 Jun 2024 13:47:08 GMT

Hi @Esther90

Sorry we have no account access on the community to change the direct debit date for you.

Please try calling and selecting a different option to discuss the account and one of our guides will be happy to help.

Leanne.