topic Re: Unlimited contract in Contracts & Billing

Unlimited contract

Kovan — Thu, 06 Jun 2024 10:13:57 GMT

Morning everyone can someone just explain to me please last week i had a unlimited contract with EE they supposed to be charging me 13 pounds but from the first week they took 59 pounds on my bank account ???

Re: Unlimited contract

bristolian — Thu, 06 Jun 2024 11:19:23 GMT

Have you checked the breakdown of your bill? All charges are listed on there.

The first bill of any new line is always higher due to double-billing. That is, you have charges in arrears from connection until the first bill cycle, and advance charges covering the first full bill cycle - all is explained on the bill.

Re: Unlimited contract

Kovan — Thu, 06 Jun 2024 11:53:32 GMT

I tried and i couldn’t because im new on EE and i just transferred my old number to EE i was trying to call the customer service aswell which is they say you have to transfer your old number even i tried on my account but it doesn’t work if i go to EE branch can they help me ?

Re: Unlimited contract

Leanne_T — Thu, 06 Jun 2024 13:15:38 GMT

Hi @Kovan

Thanks for coming to the community.

Has your number transferred today?

Can you call 150?

What happens when you log into your EE account?

The EE Store would be able to help you get the bill looked into 🙂

Leanne.

Re: Unlimited contract

Kovan — Thu, 06 Jun 2024 13:18:46 GMT

Yeah my number has been transferred few days ago but no when i call 150 they say you have to transfer it when i try to do it it doesn’t work and when i login to my ee account it doesn’t show nothing and i can’t call 150 to help me it doesn’t work at all

Re: Unlimited contract

Leanne_T — Thu, 06 Jun 2024 13:44:33 GMT

Hi @Kovan

You should be able to call 150 from the EE SIM, can you make calls to all other numbers?

When you call 150 do you hear the IVR and asked to select an option?

Leanne.

Re: Unlimited contract

Kovan — Thu, 06 Jun 2024 13:47:09 GMT

Yeah im able to call 150 and everyone but its been about one week whenever I call it says you have to transfer your number and it says i can see you just joined ee that’s what it says all the time and it doesn’t give me any options

Re: Unlimited contract

Leanne_T — Thu, 06 Jun 2024 14:04:31 GMT

Thanks @Kovan

I am not sure why this would be happening, can you call 0800 956 6000 and get through to the options to speak to a guide?

If not, can you try from another phone and our mobile guides will get the bill and EE account looked into to help you get set up.

Leanne.

Re: Unlimited contract

Kovan — Thu, 06 Jun 2024 14:07:00 GMT

i tried now and unfortunately it’s says same thing now i will try from another phone but if i go to a store can they help me please?

Re: Unlimited contract

Leanne_T — Thu, 06 Jun 2024 14:14:38 GMT

Hi @Kovan

The store should be able to get this looked into for you.

Please see our EE Store Finder for details on what you can do in store 🙂

Leanne.

Re: Unlimited contract

Kovan — Thu, 06 Jun 2024 14:15:46 GMT

Thanks alot for your help i appreciate that I will go to the store tomorrow many thanks

Re: Unlimited contract

Leanne_T — Thu, 06 Jun 2024 14:17:13 GMT

No problem @Kovan

Let me know how you get on 🙂

Leanne.