topic Re: Can't get through to customer services or access bills online in Contracts & Billing

Can't get through to customer services or access bills online

LuckyLuke00 — Wed, 05 Jun 2024 17:32:42 GMT

its currently impossible to contact anyone at EE, I call 150 it says service unavailable, I call other EE contact numbers, can't speak to anyone, my billing page online doesn't work, I can view one account and download my bills but it won't access my second account, you select the second account and it keeps taking me back to the first accounts details, its an endless loop

Re: Can't get through to customer services or access bills online

James_B — Thu, 06 Jun 2024 06:46:54 GMT

Welcome to the EE Community, @LuckyLuke00 🙂

I'm not aware of any issues with the 150 service. Have you been able to get connected?

James

Re: Can't get through to customer services or access bills online

Foxy0515 — Fri, 26 Jul 2024 18:11:10 GMT

Hi Everyone,

Does anyone know what`s happening with paying online bills or making a payement via the application or pc functions?

I`ve been trying to pay my bill since weeks and every time the payement didn`t go through and unable to pay it.

Thanks,

Mini

Re: Can't get through to customer services or access bills online

Leanne_T — Sat, 27 Jul 2024 07:15:57 GMT

Hi @Foxy0515

Welcome to the community.

Do you get an error message when making the payment?

Have you tried another web browser?

Leanne 🙂

Re: Can't get through to customer services or access bills online

Foxy0515 — Sat, 27 Jul 2024 07:44:36 GMT

Hi,sadly not much only the payment didn't go through.
It was said after every each trying.

Re: Can't get through to customer services or access bills online

Leanne_T — Sat, 27 Jul 2024 07:45:27 GMT

Thanks @Foxy0515

Have you tried using a different card?

Leanne.

Re: Can't get through to customer services or access bills online

XRaySpeX — Mon, 29 Jul 2024 20:22:02 GMT

@Foxy0515 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Can't get through to customer services or access bills online

Foxy0515 — Mon, 29 Jul 2024 20:34:15 GMT

Thank you it's already been sorted.:)

Re: Can't get through to customer services or access bills online

XRaySpeX — Mon, 29 Jul 2024 20:37:09 GMT

@Foxy0515 : Thanks! You're welcome 🙂 ! Glad I could be of assistance.

Re: Can't get through to customer services or access bills online

yrapou — Mon, 02 Dec 2024 08:40:44 GMT

YES IT IS IMPOSSIBLE TO SPEAK TO ANYONE AT EE A HIGH COST SEVICE WITH MINIMUM CUSTOMER SATISFACTION I REGRET EVERY HAVING TO DEAL WITH THEM. Ofcom should look into this company asap.

Re: Can't get through to customer services or access bills online

Katie_B — Mon, 02 Dec 2024 09:01:46 GMT

Hello @yrapou.

Welcome to the EE Community.

I am very sorry to hear you have not been able to get in touch.

When calling are you are using 150 from an EE mobile?

I would absolutely love to help get you connected to an agent.

Speak soon,

Katie