topic Re: Incorrect Bill Amount Closed Account in Contracts & Billing

Incorrect Bill Amount Closed Account

AdamH5 — Wed, 05 Jun 2024 15:49:23 GMT

Hi,

Account number ************, mobile number ************

I have recently cancelled my contract with EE and was initially served an outstanding bill of £26.98.

This was incorrect as my final month was not a full month of contract and was told over the phone this is incorrect and my balance would be adjusted to a smaller one for me to make a payment.

This hasn't been done, can it please be amended?

I am unable to phone yourselves as I currently do not have a mobile phone.

thanks

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Re: Incorrect Bill Amount Closed Account

Leanne_T — Wed, 05 Jun 2024 17:04:37 GMT

Hi @AdamH5

Thanks for coming to the community.

When did you call and speak to our mobile guides to get the final bill amount adjusted?

Do you have a direct debit set up for the final payment?

Speak soon 🙂

Leanne.

Re: Incorrect Bill Amount Closed Account

AdamH5 — Wed, 05 Jun 2024 17:09:28 GMT

Hi,

This was 2 weeks ago I spoke on the phone.

It was mentioned because I cancelled my direct debit the balance didn't auto adjust, but that it would then be adjusted, this hasn't happened unfortunately.

How can I get the balance adjusted so I can then make a payment online?

Thanks

Re: Incorrect Bill Amount Closed Account

Leanne_T — Wed, 05 Jun 2024 17:11:26 GMT

Thanks for the quick reply @AdamH5

To get the final bill looked into, please call us again and our mobile guides will be happy to get this looked into for you.

Please see our Contact EE page for numbers you can call from any other phone 🙂

Leanne.