topic Re: Returns process in Contracts & Billing

Returns process

Mh119 — Mon, 03 Jun 2024 11:19:02 GMT

Additional line was missold to us. tried to return back in store. They refused return.

Didn’t have the courtesy to advise we could return online which we tried. Completed the process through the text which was advised by the gentleman we spoke to on 150.

text states we should receive a response within 72hrs. It’s now been 2 weeks and yet to hear. We don’t need this line and EE has already been very difficult in returning this line.

What do I do next???

Re: Returns process

XRaySpeX — Mon, 03 Jun 2024 11:29:26 GMT

You have no statutory 14-day cooling-off period when buying from an EE store.

Re: Returns process

Katie_B — Mon, 03 Jun 2024 12:48:59 GMT

Hello @Mh119.

Thanks for coming here.

Did you take out the additional line in store?

Was it our customer care team you spoke with on 150?

Katie

Re: Returns process

Mh119 — Mon, 03 Jun 2024 16:50:46 GMT

Purchased in store. Spoke to the customer care or whoever manages the returns line on 150. They told me to just fill the form in and it’s fine.

Re: Returns process

Leanne_T — Mon, 03 Jun 2024 17:07:00 GMT

Hi there @Mh119

Have you been back to the store to discuss the order if this was not what you requested?

You can find full details on our returns policy in the Returning a device or SIM within 14 days Help page.

Leanne.

Re: Returns process

Mh119 — Tue, 04 Jun 2024 08:03:20 GMT

We returned to store and they were extremely rude and refused the return

happy to take your money. Never happy to process a return.

Ive worked in phone sales so I know how it goes

Re: Returns process

Profile closed — Tue, 04 Jun 2024 10:03:37 GMT

Hello @Mh119

As advised from@XRaySpeX You have no statutory 14-day cooling-off period when buying from an EE store.