topic Re: Will the hibernation policy apply to monthly contracts? in Contracts & Billing

Will the hibernation policy apply to monthly contracts?

funnyboney — Mon, 03 Jun 2024 18:44:54 GMT

Hello

I have a monthly contract subscription for my phone line. I'm abroad. Do I have to do a chargeable text or call just to make the line active? (LIKE PAYG). I'll visit the UK at least once a year for a few weeks.

Thank you

Re: Will the hibernation policy apply to monthly contracts?

XRaySpeX — Mon, 03 Jun 2024 18:53:56 GMT

No, there's no such thing as hibernation with contracts. As long as you keep paying your monthly bill on time you keep your contract going.

Re: Will the hibernation policy apply to monthly contracts?

funnyboney — Tue, 04 Jun 2024 10:38:05 GMT

Thank you. For monthly payments, direct debit has been set up. If I incur costs from using services outside of my subscription plan, will that extra costs be automatically deducted from my debit card?

Re: Will the hibernation policy apply to monthly contracts?

bristolian — Tue, 04 Jun 2024 10:41:20 GMT

Your monthly bill will be collected from your nominated bank account.

Re: Will the hibernation policy apply to monthly contracts?

XRaySpeX — Tue, 04 Jun 2024 10:41:31 GMT

No, you get a single bill which is charged to your DD as it has been set up.

Re: Will the hibernation policy apply to monthly contracts?

funnyboney — Wed, 10 Jul 2024 18:35:55 GMT

Apparently my husband and I were told that that EE texts about cutting off the lines despite us using the number abroad to keep it active.

I caved in and got post-paid instead. 😭 The line will always remain active even when unused abroad. I think the problem is I'd be stuck with EE unless I change to another telco while in the UK.