topic Re: How am I supposed to contact EE? in Contracts & Billing

How am I supposed to contact EE?

rybo1234 — Mon, 03 Jun 2024 11:09:01 GMT

EE have cut me off due to non-payment of bill. Now, I need to pay this and get reconnected.

Ironically, I cannot call because of the disconnection. And live chat has been removed from your website and is never available via the app.

So, what am I supposed to do? If I cannot be reconnected, as I cannot contact anyone, how do I get my PAC so I can move network?

Re: How am I supposed to contact EE?

XRaySpeX — Mon, 03 Jun 2024 11:38:57 GMT

@rybo1234 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: How am I supposed to contact EE?

rybo1234 — Mon, 03 Jun 2024 11:50:36 GMT

Thank you, that is helpful. However, I'll need to contact as I'm not sure how much is outstanding. Thanks anyway for the suggestion

Re: How am I supposed to contact EE?

XRaySpeX — Mon, 03 Jun 2024 11:52:15 GMT

Does texting BILL to 150 work?

Re: How am I supposed to contact EE?

rybo1234 — Mon, 03 Jun 2024 12:55:42 GMT

No, I'm completely cut off. No network available

Re: How am I supposed to contact EE?

Leanne_T — Tue, 04 Jun 2024 09:29:45 GMT

Hi there @rybo1234

In this case, please call us from any other phone on +44 (0)7953 966 150 or VoIP calling service such as Skype on +44 (0)800 956 6000 and the team will help you with the bill amount and take the payment.

Thanks.

Leanne.

Re: How am I supposed to contact EE?

Chris_B — Mon, 03 Jun 2024 13:53:20 GMT

@rybo1234 You’ll also not get a PAC code as you have an out standing bill to be paid. Also changing networks will result in you paying off this contract in full.