topic Re: Billing in Contracts & Billing

Billing

serenmai123 — Sat, 16 Sep 2023 22:55:52 GMT

My monthly bill payment is only supposed to be £107.00 and they have charged me over £100 more.

Can anyone give me advice or a bit of help to get the money back that was overcharged?

Re: Billing

serenmai123 — Sat, 16 Sep 2023 23:14:31 GMT

Can someone please tell me how i can claim a refund on the overcharged amount that was not supposed to be on the bill?

Re: Billing

serenmai123 — Sun, 17 Sep 2023 00:04:50 GMT

@Christopher_G

Can you help me overcharged.

Re: Billing

James_B — Sun, 17 Sep 2023 09:06:48 GMT

Hi @serenmai123,

Welcome to the EE Community. 🙂

Have you checked the breakdown of your bill in the bills and payments section of the My EE app?

James

Re: Billing

serenmai123 — Sun, 29 Oct 2023 01:32:56 GMT

yes i have checked the breakdown of the bill and it doesn’t seem to make sense or add up.

Re: Billing

serenmai123 — Sun, 29 Oct 2023 01:40:21 GMT

i have been billed £164.21 extra of my normal bill amount taken each month. How can i get that extra charge amount back and is there a fraud contact number that is 24/7?

Re: Billing

Chris_B — Sun, 29 Oct 2023 08:28:59 GMT

@serenmai123 You need to call customer services about this or you could post an image of your bill breakdown on here for us to see. Remove all personal details before you do this. Ie. Name, phone numbers, address.

Re: Billing

Katie_B — Mon, 30 Oct 2023 07:09:44 GMT

Hello @serenmai123.

Welcome to the community.

Have you been able to download a breakdown of your bill?

If yes, can you see what these extra charges are for?

Katie

Re: Billing

serenmai123 — Sun, 02 Jun 2024 02:44:14 GMT

i have been overpaid on my phone bills with the charges in september was £249.78 but the bill was only supposed to be £140.99 so there was £115.77 extra overpaid charges and the october bill was £271.21 and the bill was only supposed to be £111.80 so there was £159.41 extra charges. so the total of £271.21 of extra charges. How do i get the amount of money that what overcharged on 2 bills refunded, returned or charged back into my account.

Re: Billing

Chris_B — Sun, 02 Jun 2024 04:15:27 GMT

@serenmai123 Have you looked at your bill breakdown? If not I recommend you do that to see why you’ve paid this much. If it still doesn’t look right you need to call customer services about this.

Re: Billing

serenmai123 — Sun, 02 Jun 2024 04:17:22 GMT

i have looked over and over again multiples of times. and i have contacted them and they won’t do anything. what do i do? how do i request a refund? is there a form i can fill out and submit?

Re: Billing

Chris_B — Sun, 02 Jun 2024 04:27:28 GMT

@serenmai123 What does it say this cost is for on your bill breakdown? You’re not charged extra for no reason And no there is no form you can fill out. You could make a complaint via THIS
So what are the extra charges for ? Can you show an image of this ? Please remove any personal information