topic Re: 2 numbers billed only have 1 phone8 in Contracts & Billing

2 numbers billed only have 1 phone8

SteveWigham — Sat, 01 Jun 2024 19:22:53 GMT

Hi am new here. I pay for broadband but my mobile bill has 2 numbers on it so have been paying double for another number am completely unaware of. Very worried. Advice please 🙏

Re: 2 numbers billed only have 1 phone8

Chris_B — Sat, 01 Jun 2024 20:03:54 GMT

@SteveWigham You’ll have to call customer services about this. There is no access to your account from here as this is a public forum

Re: 2 numbers billed only have 1 phone8

SteveWigham — Sat, 01 Jun 2024 20:07:25 GMT

Thanks this is extremely worrying. How do I prove that I don't and never have had this second number? I have been paying 50.per month for absolutely nothing 🙃

Re: 2 numbers billed only have 1 phone8

Christopher_G — Sun, 02 Jun 2024 06:43:45 GMT

Hi @SteveWigham

The customer service team will be able to take a look into what it is and how & when it was taken out.

Hope you get sorted.

Chris