topic Re: 20% discount not showing on my first bill in Contracts & Billing

20% discount not showing on my first bill

Marcusd707 — Sat, 16 Mar 2024 09:51:53 GMT

Hi,

I recently joined EE, I called up to add a 20% discount from EE perks to my contract. This discount is not showing on my first bill, is this normal or has the discount not been added to my account properly?

Re: 20% discount not showing on my first bill

Northerner — Sat, 16 Mar 2024 10:06:39 GMT

Hi @Marcusd707

It sounds like EE haven't added it. Best call EE CS on 150.

Thanks

Re: 20% discount not showing on my first bill

Chris_B — Sat, 16 Mar 2024 11:29:39 GMT

@Marcusd707 Does it show add on under add ons on your EE account? If it does your bill was probably generated before you got the add on applied to your account.

Re: 20% discount not showing on my first bill

Jeric — Tue, 28 May 2024 17:28:59 GMT

Happened to me too. A bit fishy, isn't it? All the contract processing it will remind and stipulate that this is what you will pay as they gave a doscount. Now, they'll tell you it's a technical error. It seems deliberate so when you don't complain, they can get away with it.

Re: 20% discount not showing on my first bill

Leanne_T — Wed, 29 May 2024 06:45:53 GMT

Hi @Jeric

Thanks for coming to the community.

Did you use a discount code when placing the order?

How long ago did you order the contract?

Speak soon 🙂

Leanne.

Re: 20% discount not showing on my first bill

Jeric — Wed, 29 May 2024 08:32:11 GMT

No, I didn't use any discount code. Ordered 20th of May. Got the billing yesterday with the undiscounted price. Strange when all the time all throughout the documentation, processing and whatnot, from the agent to the documents, the discounted price is mentioned/stipulated. I really find it silly your agent told me it was a technical error.

Re: 20% discount not showing on my first bill

Leanne_T — Wed, 29 May 2024 08:40:36 GMT

Thanks for the extra details @Jeric

Have you spoken to our mobile guides to get this looked into and resolved for you?

Leanne 🙂