topic Re: How do I pay my bill? in Contracts & Billing

How do I pay my bill?

frankierice — Mon, 27 May 2024 11:57:05 GMT

I was redirected here, from the BT website, after clicking on 'Pay my bill', but can't seem to find any way, to pay the bill. I can chat about paying the bill, or many other subjects. I'm very busy, and just want to pay my bill. I don't even know if the BT account, and the EE portal are linked, to show/pay my bill?

Re: How do I pay my bill?

XRaySpeX — Mon, 27 May 2024 15:52:09 GMT

If it's an EE bill you want to pay try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: How do I pay my bill?

frankierice — Mon, 27 May 2024 16:02:12 GMT

As i said, I'm a new BT customer, and was redirected, onto EE, when clicking on pay my bill, which is about as straight forward, as the spaghetti junction?

Re: How do I pay my bill?

XRaySpeX — Mon, 27 May 2024 16:08:56 GMT

@frankierice wrote:

As i said, I'm a new BT customer

You never did but if it's a BT bill you're trying to pay it's no good coming to an EE forum. You need to ask BT.

Re: How do I pay my bill?

frankierice — Mon, 27 May 2024 16:13:19 GMT

As I said, I was redirected, to the EE portal, when I clicked on 'Pay my Bill', in the BT Portal, it just seems to be a talking shop, where nothing is actionable?

Re: How do I pay my bill?

XRaySpeX — Mon, 27 May 2024 16:22:49 GMT

I can't help if BT are redirecting you to an inappropriate site. You are an BT user & this is an EE user discussion forum (a "talking shop" if you like). I am able to advise you how to pay an EE bill, as I did, but not a BT bill.

Which product(s) are you trying to pay your bill for?

Re: How do I pay my bill?

frankierice — Mon, 27 May 2024 16:38:41 GMT

BT and EE are now both the same company, I'm trying to pay my broadband bill, I will phone BT, then if necessary EE, to pay it. Once I figure it out once, it will be straight forward, although I was hoping to simply pay it online, but, this technology, that will make our lives simpler, once again, proves, over complicated?

Re: How do I pay my bill?

XRaySpeX — Mon, 27 May 2024 16:48:06 GMT

BT & EE are not the same co. They are separate ISPs with their own products, prices & a/c's, both subsidiaries of the BT Group.

I suspect that you are a cust of EE New BB, having been transferred here by BT. In which case the link I originally gave you is not appropriate, being only for mobile bills. Your EE BB a/c should have been set up to auto pay your bills by DD or bank card each month.

Re: How do I pay my bill?

frankierice — Mon, 27 May 2024 16:59:30 GMT

EE (formerly Everything Everywhere) is a British mobile network operator, internet service provider and a brand of BT Consumer, a division of BT Group. It was established in 2010 and is the second-largest mobile network operator in the United Kingdom, with 21.2 million customers as of September 2022.

Re: How do I pay my bill?

XRaySpeX — Tue, 28 May 2024 17:29:45 GMT

I'm sorry that Wikipedia has got the highlighted bit wrong:

@frankierice wrote:

EE (formerly Everything Everywhere) is a British mobile network operator, internet service provider and ~~a brand of BT Consumer~~, a division of BT Group. It was established in 2010 and is the second-largest mobile network operator in the United Kingdom, with 21.2 million customers as of September 2022.

Otherwise it's the same as I told you.