topic Contract Cancelled due to no income in Contracts & Billing

Contract Cancelled due to no income

Mikeyevans_2003 — Sun, 26 May 2024 16:56:18 GMT

Hey All, a few hours ago i contacted EE about a circumstance change within my income i no longer have any funds due to the government cancelled my benefits, it has got cancelled but on the telephone they advisor told me that they will send out a final bill i need to pay, but stating my circumstance i will not be able to pay the final bill,is there any advice on here that i can get also before you ask...no i do not have any alternative payment option.

Re: Contract Cancelled due to no income

Northerner — Sun, 26 May 2024 18:52:08 GMT

Hi @Mikeyevans_2003

Are you still within your minimum contract term.

If you are then you'll be getting a bill for your remaining contract term. You ultimately agreed a contract and it just doesn't stop becase you cannot pay it.

You may need to speak to these people:

https://www.stepchange.org/how-we-help/debt-advice.aspx

EE help on if you cannot pay your bill:

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill

Thanks

Re: Contract Cancelled due to no income

Mikeyevans_2003 — Mon, 27 May 2024 10:50:21 GMT

Hey, no my contract got cancelled yesterday while I was still in contract, like I said I have no income anymore my benefits has stopped for an unknown reason maybe it’s the new laws that are being applied to people who are on Universal Credit which I use to be on, now I have this looming anxiety of how can I pay off this final bill like I said prior to the post I have no payment alternative.

Re: Contract Cancelled due to no income

Leanne_T — Mon, 27 May 2024 14:18:03 GMT

Hi there @Mikeyevans_2003

I can understand this most be a very difficult time for you.

Please give us a call on 0800 956 6000 and our mobile guides will certainly see what they can do to help you with the bill.

For more support please see our Help if you have problems paying your bill, Help page.

Thanks.

Leanne.