topic Re: Costs on bill always higher than agreed plan in Contracts & Billing

Costs on bill always higher than agreed plan

pmetzdorf — Sat, 03 Dec 2022 18:28:33 GMT

Hi all,

I am very confused by the EE bill, charging more than the plan I subscribed to.

I have two contracts on my account and just a few pennies in additional charges in the month.

And yet, the bill shows me these gems? It does not explain anywhere where the difference comes from, either.

"How we worked out your bill" is less than helpful here.

This happens every month. So what is this difference between the plan amount and the actual cost I'm being charged?

Does anybody know?

Thanks.

Re: Costs on bill always higher than agreed plan

Christopher_G — Sun, 04 Dec 2022 08:55:58 GMT

Hi @pmetzdorf

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to check the history on your account and explain what has happened.

Chris

Re: Costs on bill always higher than agreed plan

Sherell — Sat, 25 May 2024 20:14:31 GMT

Did you get an answer because the same has been happening to me for over a year

Re: Costs on bill always higher than agreed plan

pmetzdorf — Sun, 26 May 2024 14:02:31 GMT

Yes, turns out it's just EE increasing the amount every year by inflation-linked percentages.

Last year, for example, they increased it by 7.9%!

Over the course of my current two year contract, which is going to end this year, they increased my plan by a total of 24%!!!!!

I would say it's criminal, but I'm not exactly going to dig through the small print to and make a fuss. I'll just make wiser choices when my contract ends.