topic Re: Mobile phone in Contracts & Billing

Mobile phone

Dondontrip1 — Fri, 24 May 2024 11:23:42 GMT

How when I upgraded my phone I got a new phone but I pay it by flex pay at £10.95 and I pay 66-70pound a month for my subscription why is it not on same bill and am I paying the correct way thanks

Re: Mobile phone

Profile closed — Fri, 24 May 2024 11:38:29 GMT

Hello @Dondontrip1

When you take out a Flexi Play Contract you will be paying for the phone and the Tarriff separately. They come out as two payments.

Re: Mobile phone

Dondontrip1 — Fri, 24 May 2024 12:57:05 GMT

How do I fix do I get in touch straight away and get it sorted cause I have everything from ee from TV to Broadband and phone and sime everything thanks again

Re: Mobile phone

Profile closed — Fri, 24 May 2024 13:12:59 GMT

Hello @Dondontrip1

You will have Two direct debits set up. One for the Mobile Phone and one for the Tariff.

However I'm unsure on how the other products you have are billed I'm guessing separate bill for them. I would call Customer Services and ask them if your not sure.

Re: Mobile phone

bristolian — Fri, 24 May 2024 14:08:42 GMT

Contractually, your device repayment & airtime plan are two separate agreements and thus both need to have separate payments.