topic Re: double bill in Contracts & Billing

double bill

Vicente-p-g- — Thu, 23 May 2024 12:02:13 GMT

Last month I paid a double bill and before the end of this month they already sent me another double bill and cut off my service

Re: double bill

Chris_B — Thu, 23 May 2024 12:03:47 GMT

@Vicente-p-g- Did you called customer services about this ?

Re: double bill

Vicente-p-g- — Thu, 23 May 2024 12:06:32 GMT

Yes, but I get the billing box and I can't talk to the company

Re: double bill

Leanne_T — Thu, 23 May 2024 14:03:31 GMT

Hi @Vicente-p-g-

Thanks for coming here.

Can you call 150 from the EE phone?

Do you have two numbers showing on your bill?

Thanks 🙂

Leanne.

Re: double bill

Vicente-p-g- — Thu, 23 May 2024 17:24:06 GMT

I can't call 150 and I only have 1 number, this is not the first time this has happened and this is already tiring

Re: double bill

Christopher_G — Thu, 23 May 2024 17:59:09 GMT

Hi @Vicente-p-g-

You need to discuss this with our Mobile Care team. There are some contact numbers on our contact us page for you to call from another phone. If you're not able to do that, you could pop into your nearest EE Store so they can help or get you through to customer services using the store phone.

Once you get through, they'll do their best to help.

Chris

Re: double bill

Vicente-p-g- — Thu, 23 May 2024 18:06:09 GMT

Thank you so much