topic improper billing in Contracts & Billing

improper billing

Kfsns — Thu, 23 May 2024 01:36:28 GMT

On 22.05 (today) my wise account was debited with the amount of £30 for a contract that I had already canceled last month! I tried looking for a contact email but I couldn't find it. I'm back in my country and I can't contact the EE operator via SMS or phone. So, please, I would like to know how I am going to recover this amount of £30, since I had already canceled the plan and still, they charged me again.

Re: improper billing

XRaySpeX — Thu, 23 May 2024 03:22:34 GMT

How did you cancel it?

Re: improper billing

Leanne_T — Thu, 23 May 2024 07:10:06 GMT

Hi there @Kfsns

Thanks for coming back to the community.

What date did you cancel the contract?

How long had you had the contract for?

Speak soon 🙂

Leanne.