topic Anytime Upgrade, returning old device, is it just the phone or phone+box+charger in Contracts & Billing

Anytime Upgrade, returning old device, is it just the phone or phone+box+charger

Vasilliy — Wed, 22 May 2024 12:20:27 GMT

Hi,

I've done an anytime upgrade with EE, and am sending my old phone back to them in the returns pack. It says in the "Trade in Posting Tips," that I only need to send the device. But I could have sworn that i need to return the phone in the box, with the charging cable that came with it.

So I'm just seeking some clarification on this.

Thanks

Re: Anytime Upgrade, returning old device, is it just the phone or phone+box+charger

Chris_B — Wed, 22 May 2024 13:02:06 GMT

@Vasilliy Just the device will do. But putting it the box makes sure the device is more protected. You don’t need to send anything else.

Re: Anytime Upgrade, returning old device, is it just the phone or phone+box+charger

Vasilliy — Wed, 22 May 2024 14:23:13 GMT

Thank you for your reply Chris,

I’ll pop it in the box, like you say, for extra protection and hold on to the charging cable.

Re: Anytime Upgrade, returning old device, is it just the phone or phone+box+charger

Chris_B — Wed, 22 May 2024 16:58:35 GMT

@Vasilliy Also make sure you have proof of postage. Even if that means you pay a little extra yourself. The returns that’s provided will be the cheapest rate going.

Re: Anytime Upgrade, returning old device, is it just the phone or phone+box+charger

MARKYSPARKY7 — Mon, 20 Jan 2025 20:25:24 GMT

Hi - did you use the box your new phone came in to send your old phone back? I have done upgrade anytime but received no instructions, return label etc. I was told on website chat by someone at EE tonight that I should wait for a silver bag, but I'm not confident they understood. How did you know where to send it?

Re: Anytime Upgrade, returning old device, is it just the phone or phone+box+charger

Michael_D — Tue, 21 Jan 2025 09:18:56 GMT

Hi @MARKYSPARKY7

Welcome to the community.

The trade-in bag with the return address on it would usually follow within 7 days of your new phone arriving.

When did you get the new phone?

Michael