topic Re: I have several lines on my account for several months ive been trying to find w in Contracts & Billing

I have several lines on my account for several months ive been trying to find w

Sandidarcy — Fri, 17 May 2024 16:11:38 GMT

I have several lines on my EE account. For some reason for months now I'm unable to reduce ..downgrade 2 of my sims. Or upgrade aims or have new devices..I've called EE so many times..they either cut me off or fob me off I finally spoke to someone today who told me there's an error on my account but can't tell me why or what is it.. they confirm I have excellent credit and the amounts I can go up to but because of this error I can't adjust any aspect of my account and it hasn't been sorted no one will say who I should talk to or who can help sort this out. I can't only EE know why this is happening but they keep passing the buck. I want this sorted. Now!

Re: I have several lines on my account for several months ive been trying to find w

Chris_B — Fri, 17 May 2024 18:02:53 GMT

@Sandidarcy You have to query this with customer services so they can get it looked into.

Re: I have several lines on my account for several months ive been trying to find w

Leanne_T — Sat, 18 May 2024 07:53:51 GMT

Morning @Sandidarcy

Thanks for coming to the community.

I am very sorry to hear this, when you last spoke to one of our mobile guides did they open a support ticket to get your account looked into?

Speak soon.

Leanne.

Re: I have several lines on my account for several months ive been trying to find w

Sandidarcy — Sat, 18 May 2024 15:32:13 GMT

I’ve tried to .. they keep fobbing me off I can’t do anything with my account at the moment it’s been months and nothing is being done and to be honest I have no idea what to do next..
Sent from my iPhone

Re: I have several lines on my account for several months ive been trying to find w

Leanne_T — Sun, 19 May 2024 07:41:54 GMT

Thanks for coming back to me @Sandidarcy

Did the last agent you spoke to raise a support ticket to get the account looked into?

Leanne 🙂

Re: I have several lines on my account for several months ive been trying to find w

Sandidarcy — Tue, 21 May 2024 10:38:07 GMT

No they didn’t nothing is being done.. I’m going to cancel both lines to take immediate effect I called again last Friday 3 times Regards Sandra Charles
Sent from my iPhone

Re: I have several lines on my account for several months ive been trying to find w

James_B — Tue, 21 May 2024 12:08:20 GMT

I'm sorry to hear you're thinking of closing your account, @Sandidarcy

Don't hesitate to reach out to Technical Support on 150 if you'd like a member of the team to take another look at this for you.

James