topic Re: Im in my last 98 days of my current contract in Contracts & Billing

Im in my last 98 days of my current contract

Kay8605 — Mon, 20 May 2024 05:54:52 GMT

In in my last 98 days of my current contract but it's not allowing me to upgrade online/app

And I don't want to swap my current device the new plan I've looked at is £10 more than my current one

Please help

Re: Im in my last 98 days of my current contract

Chris_B — Mon, 20 May 2024 06:51:13 GMT

@Kay8605 Upgrade what exactly?

Re: Im in my last 98 days of my current contract

Kay8605 — Mon, 20 May 2024 06:52:25 GMT

Phone and plan

Re: Im in my last 98 days of my current contract

bristolian — Mon, 20 May 2024 07:31:04 GMT

The fee-free early-upgrade window is from 30days prior to the end of your current minimum term.

If you choose a phone upgrade, the plan takes effect immediately on receipt of your new phone. If you choose a SIM-only, it kicks in at the end of your minimum term.

Re: Im in my last 98 days of my current contract

Kay8605 — Mon, 20 May 2024 07:20:03 GMT

I've always upgraded wayyyyyy before 30 days

Re: Im in my last 98 days of my current contract

Chris_B — Mon, 20 May 2024 07:26:18 GMT

@Kay8605 You might want to read THIS

Re: Im in my last 98 days of my current contract

Kay8605 — Mon, 20 May 2024 07:41:46 GMT

This is what I was looking at doing

Alternatively, if you’re in the last 100 days of your contract, you can get the latest device with no early upgrade fee if your new plan is higher than your current plan.

Re: Im in my last 98 days of my current contract

Kay8605 — Mon, 20 May 2024 08:24:35 GMT

There website is a lie it's not 100 days it's 90 days

Think I'm just going to cancel this time

They can't even honour what there website says I'm black and white