topic Re: Where’s my account in Contracts & Billing

Where’s my account

Enjayk — Wed, 01 May 2024 08:20:54 GMT

Failing miserably to find my account. How do I get to it?

No link on app

Re: Where’s my account

Christopher_G — Wed, 01 May 2024 10:36:22 GMT

Hi @Enjayk

Welcome to the community.

If you log into your EE Online account through this link, that's where you can manage your account.

Chris

Re: Where’s my account

Enjayk — Fri, 17 May 2024 17:49:59 GMT

Found this in my junk folder.

Using the link doesn’t seem to get to the manage my account.

No sign of it.

It says link Ee mobile and broadband.

I don’t know what that means.

All I want to see is my account.

Nigel Kirkland

Re: Where’s my account

James_B — Fri, 17 May 2024 17:54:01 GMT

Hi @Enjayk,

That message would indicate that you haven't yet added your products to your EE online account.

The easiest way to do this is by tapping the Link a product tile in the EE app.

Hope this helps. 🙂

James

Re: Where’s my account

Enjayk — Fri, 17 May 2024 18:40:59 GMT

Tried linking.

Got a code.

Response is ‘we’re having problems linking’

Now what?

Re: Where’s my account

Leanne_T — Sat, 18 May 2024 07:46:12 GMT

Hi @Enjayk

Thanks for trying, if you have received an error when linking your details please call us on 150 and our tech guides will get this looked into for you.

Leanne.