topic Re: Debt passed on debt collection agency in Contracts & Billing

Debt passed on debt collection agency

Dunks91 — Wed, 15 May 2024 20:25:42 GMT

So i was behind on payments and wasn't able make any payments until yesterday where I came to a resolution via chat on the app. Then today I received a txt to say that it had been passed on them (collection agency) and gave me a reference number.

As I already have a plan in place with EE how do I deal with the agency? Will EE cancel the collection order as I have a plan in place ? Or will I have to speak to the collection agency myself ?

What would be the likely outcome?

Re: Debt passed on debt collection agency

Katie_B — Thu, 16 May 2024 06:47:12 GMT

Good morning @Dunks91.

Thanks for coming here.

Do you have the agency name or was this passed to EE's collection department?

Katie

Re: Debt passed on debt collection agency

Dunks91 — Thu, 16 May 2024 10:20:01 GMT

The agency is called CRS..

Re: Debt passed on debt collection agency

Katie_B — Thu, 16 May 2024 11:05:38 GMT

Thanks for confirming @Dunks91.

As this has moved from EE's collection team I would recommend giving us another call to discuss this further.

Katie

Re: Debt passed on debt collection agency

xreama — Sun, 09 Jun 2024 08:35:07 GMT

Hey, I was wondering if I could find out why I owe EE £500, I now owe it to Lowell's and I honestly can't remember what for, is there a way I can check why I owe this money?

Re: Debt passed on debt collection agency

Chris_B — Sun, 09 Jun 2024 08:37:17 GMT

@xreama you’ll have to call customer services to ask this.

Re: Debt passed on debt collection agency

xreama — Sun, 09 Jun 2024 08:42:27 GMT

What number do I call? I'm not with EE anymore, thanks

Re: Debt passed on debt collection agency

Katie_B — Sun, 09 Jun 2024 09:27:43 GMT

Hi @xreama.

Please try calling 0800 956 6000.

Katie 🙂