topic Re: Exchange phone and contract in Contracts & Billing

Exchange phone and contract

NRhodes96 — Thu, 16 May 2024 02:16:17 GMT

Hi, I’m wanting to exchange my contract and phone while I’m still in my cooling off period, I’m a new customer so didn’t have a contract before, unsure on how to go about this and whether it’ll let me order a new phone since I just got one. Thanks in advance

Re: Exchange phone and contract

XRaySpeX — Thu, 16 May 2024 02:32:33 GMT

Cancel it during the cooling off period and then order what you really want.

Re: Exchange phone and contract

Leanne_T — Thu, 16 May 2024 06:49:44 GMT

Hi @NRhodes96

Thanks for coming to the community.

Please see our Returning a device or SIM within 14 days Help page for full information on returning a device.

Thanks 🙂

Leanne.