topic Re: Pay by mobile in Contracts & Billing

Pay by mobile

Tacticalzombie — Mon, 13 May 2024 21:28:01 GMT

Is the pay by mobile service down at the moment I'm tryingvto purchase something on xbox but it keeps saying there was an error I have removed my spend cap but its still not working

Re: Pay by mobile

Leanne_T — Tue, 14 May 2024 07:03:27 GMT

Hi @Tacticalzombie

Thanks for coming here.

Was the purchase over £40?

The maximum transaction value for charge to bill services is £40.

Leanne 🙂

Re: Pay by mobile

alechull85 — Wed, 15 May 2024 15:38:51 GMT

I have had this happen aswell within the last couple of days have used pay by mobile for years and all over sudden things have been stopped and can no longer use pay by mobile

Re: Pay by mobile

James_B — Wed, 15 May 2024 16:35:36 GMT

Have you reached the monthly payment limit of £240, or were you trying to make a purchase over the £40 maximum transaction value, @alechull85?

James

Re: Pay by mobile

Binkibus1 — Thu, 30 May 2024 00:52:20 GMT

It's supposed to £40 a day. EE lets you pass that limit as well. As a gambling addict who racked up a charge to bill through casinos. Was cut off. Allowed to reconnect and rack up a second bill. And they still reconnected me a thirds time. Yeah, I'm irresponsible but at the same time how does this happen. And the misinformation about my contract etc was crazy.

Re: Pay by mobile

Christopher_G — Thu, 30 May 2024 08:29:32 GMT

Hi @Binkibus1

Welcome to the community.

Have you spoken with our Mobile Care team about adding restrictions to your account? Like the content lock and charge to mobile bar?

The content lock would restrict access to 18+ websites on mobile data. If you text BAR to 150, it will add the charge to mobile restriction.

I also recommend taking a look at some gambling awareness websites. They may have more advice on restricting gambling services on different devices.

Chris

Re: Pay by mobile

Susan5777 — Tue, 17 Dec 2024 19:42:40 GMT

Not letting me pay by phone on playstation

Re: Pay by mobile

Lesley_W — Wed, 18 Dec 2024 08:28:48 GMT

Hi @Susan5777

Welcome to our community.

Have you used charge to mobile services before?

Lesley