topic Re: Sim only deals then upgrading in Contracts & Billing

Sim only deals then upgrading

Tracy24582 — Mon, 13 May 2024 10:50:43 GMT

So i am on a 12 month sim only deal..can you upgrade at any point on sim only or does the same still apply as if you are taking out the phone as a contract and you have to wait the full 12 months before upgrading?

Re: Sim only deals then upgrading

Leanne_T — Tue, 14 May 2024 11:24:00 GMT

Hi @Tracy24582

Thanks for coming here 🙂

Please see our What is a SIM Only Plan? Help page. for full details on upgrading your SIM Only plan.

Hope this helps.

Leanne.

Re: Sim only deals then upgrading

bristolian — Tue, 14 May 2024 11:48:16 GMT

The upgrade eligibility rules for SIM-only > phone-plan depends on how you moved to SIM-only.

If you moved from a phone-plan to a SIM-only plan, you can convert back at any time. If you were a new customer to SIM-only, then you have a 6month lockout as per the help page linked above.

Re: Sim only deals then upgrading

Tracy24582 — Tue, 14 May 2024 12:14:55 GMT

Well I had a phone deal in 2018, moved to sim only for another 2 years after that and being it ever since, I got a call few weeks back for another cheaper 12month sim only offer…so is that I could or would have to wait 6 months?

Re: Sim only deals then upgrading

bristolian — Tue, 14 May 2024 12:34:16 GMT

If you move to SIM-only from a phone-plan, you can move back at anytime.

If you are new to SIM-only, there's a 6month lockout.

You are describing a scenario of phone > SIM-only 1 > SIM-only 2 > now considering options? You're not a new customer, so I don't see any reason for the 6month lockout to apply.

Re: Sim only deals then upgrading

Chris_B — Tue, 14 May 2024 12:37:41 GMT

@Tracy24582 Look at you’re account if it says you can upgrade then you can.